CVE-2026-40590 | BDVDB-2026-328115 Detail

freescout-help-deskfreescout

Description#

FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.214, the Change Customer modal exposes a “Create a new customer” flow via POST /customers/ajax with action=create. Under limited visibility, the endpoint drops unique-email validation. If the supplied email already belongs to a hidden customer, Customer::create() reuses that hidden customer object and fills empty profile fields from attacker-controlled input. Version 1.8.214 fixes the vulnerability.

Impact#

Per CVSS v3.1: confidentiality impact none, integrity impact low, availability impact none. Attack vector: network.

Weaknesses#

CWE-639 Authorization Bypass Through User-Controlled Key

References#

Exploit#

No public exploit known

History#

Version 12026-04-21Record published in the CVE List.

Published

Published: 2026-04-21
Last modified: 2026-04-21

Vendor information

Vendor: freescout-help-desk
Product: freescout

All freescout-help-desk vulnerabilities

Score

4.3 Medium

EPSS

less than 1%, Very Low

Estimated chance of exploitation in the next 30 days. EPSS percentile: 11.8.

KEV

Not listed in the CISA Known Exploited Vulnerabilities catalog.

Impact

Insecure Direct Object Reference

Action

No specific action is recorded in the source data. Check the references for vendor guidance.

Affected Systems

Vulnerable
< 1.8.214
Fixed
Not stated

Scoring System

CVSS v4.0

Not available

CVSS v3.1

4.3 Medium

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N

Metric breakdown
Attack Vector	Network
Attack Complexity	Low
Privileges Required	Low
User Interaction	None
Scope	Unchanged
Confidentiality	None
Integrity	Low
Availability	None

CVSS v3.0

Not available

CVSS v2

Not available

Source: CVE List v5 (record); CISA KEV (kev, action); FIRST EPSS (epss).