CVE-2025-48474 | BDVDB-2026-280537 Detail

freescout-help-deskfreescout

Description#

FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.180, the application incorrectly checks user access rights for conversations. Users with show_only_assigned_conversations enabled can assign themselves to an arbitrary conversation from the mailbox to which they have access, thereby bypassing the restriction on viewing conversations. This issue has been patched in version 1.8.180.

Impact#

Per CVSS v4.0: confidentiality impact low, integrity impact none, availability impact none. Attack vector: network.

Weaknesses#

CWE-863 Incorrect Authorization

References#

Exploit#

No public exploit known

History#

Version 12025-05-29Record published in the CVE List.

Published

Published: 2025-05-29
Last modified: 2025-05-29

Vendor information

Vendor: freescout-help-desk
Product: freescout

All freescout-help-desk vulnerabilities

Score

5.3 Medium

EPSS

less than 1%, Very Low

Estimated chance of exploitation in the next 30 days. EPSS percentile: 41.9.

KEV

Not listed in the CISA Known Exploited Vulnerabilities catalog.

Impact

Incorrect Authorization

Action

No specific action is recorded in the source data. Check the references for vendor guidance.

Affected Systems

Vulnerable
< 1.8.180
Fixed
Not stated

Scoring System

CVSS v4.0

5.3 Medium

CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:N/VC:L/VI:N/VA:N/SC:N/SI:N/SA:N

Metric breakdown
Attack Vector	Network
Attack Complexity	Low
Attack Requirements	None
Privileges Required	Low
User Interaction	None
Vulnerable System Confidentiality	Low
Vulnerable System Integrity	None
Vulnerable System Availability	None
Subsequent System Confidentiality	None
Subsequent System Integrity	None
Subsequent System Availability	None

CVSS v3.1

Not available

CVSS v3.0

Not available

CVSS v2

Not available

Source: CVE List v5 (record); CISA KEV (kev, action); FIRST EPSS (epss).