CVE-2024-13604 | BDVDB-2026-273622 Detail

logonincKB Support – Customer Support Ticket & Helpdesk Plugin, Knowledge Base Plugin

Description#

The KB Support – Customer Support Ticket & Helpdesk Plugin, Knowledge Base Plugin plugin for WordPress is vulnerable to Sensitive Information Exposure in all versions up to, and including, 1.7.4 via the 'kbs' directory. This makes it possible for unauthenticated attackers to extract sensitive data stored insecurely in the /wp-content/uploads/kbs directory which can contain file attachments included in support tickets. The vulnerability was partially patched in version 1.7.3.2.

Impact#

Per CVSS v3.1: confidentiality impact high, integrity impact none, availability impact none. Attack vector: network.

Weaknesses#

CWE-200 Exposure of Sensitive Information to an Unauthorized Actor

References#

Exploit#

No public exploit known

History#

Version 12025-04-05Record published in the CVE List.
Version 22026-04-08Most recent update recorded in the CVE List.

Published

Published: 2025-04-05
Last modified: 2026-04-08

Vendor information

Vendor: logoninc
Product: KB Support – Customer Support Ticket & Helpdesk Plugin, Knowledge Base Plugin

All logoninc vulnerabilities

Score

7.5 High

EPSS

less than 1%, Very Low

Estimated chance of exploitation in the next 30 days. EPSS percentile: 42.0.

KEV

Not listed in the CISA Known Exploited Vulnerabilities catalog.

Impact

Information Disclosure

Action

No specific action is recorded in the source data. Check the references for vendor guidance.

Affected Systems

Vulnerable
<= 1.7.4
Fixed
Not stated

Scoring System

CVSS v4.0

Not available

CVSS v3.1

7.5 High

CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N

Metric breakdown
Attack Vector	Network
Attack Complexity	Low
Privileges Required	None
User Interaction	None
Scope	Unchanged
Confidentiality	High
Integrity	None
Availability	None

CVSS v3.0

Not available

CVSS v2

Not available

Source: CVE List v5 (record); CISA KEV (kev, action); FIRST EPSS (epss).