CVE-2024-13607 | BDVDB-2026-265257 Detail

rabilalJS Help Desk – AI-Powered Support & Ticketing System

Description#

The JS Help Desk – The Ultimate Help Desk & Support Plugin plugin for WordPress is vulnerable to Insecure Direct Object Reference in all versions up to, and including, 2.8.8 via the 'exportusereraserequest' due to missing validation on a user controlled key. This makes it possible for authenticated attackers, with Subscriber-level permissions and above, to export ticket data for any user.

Impact#

Per CVSS v3.1: confidentiality impact low, integrity impact none, availability impact none. Attack vector: network.

Weaknesses#

CWE-639 Authorization Bypass Through User-Controlled Key

References#

Exploit#

No public exploit known

History#

Version 12025-02-04Record published in the CVE List.
Version 22026-04-08Most recent update recorded in the CVE List.

Published

Published: 2025-02-04
Last modified: 2026-04-08

Vendor information

Vendor: rabilal
Product: JS Help Desk – AI-Powered Support & Ticketing System

All rabilal vulnerabilities

Score

4.3 Medium

EPSS

less than 1%, Very Low

Estimated chance of exploitation in the next 30 days. EPSS percentile: 36.6.

KEV

Not listed in the CISA Known Exploited Vulnerabilities catalog.

Impact

Insecure Direct Object Reference

Action

No specific action is recorded in the source data. Check the references for vendor guidance.

Affected Systems

Vulnerable
<= 2.8.8
Fixed
Not stated

Scoring System

CVSS v4.0

Not available

CVSS v3.1

4.3 Medium

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N

Metric breakdown
Attack Vector	Network
Attack Complexity	Low
Privileges Required	Low
User Interaction	None
Scope	Unchanged
Confidentiality	Low
Integrity	None
Availability	None

CVSS v3.0

Not available

CVSS v2

Not available

Source: CVE List v5 (record); CISA KEV (kev, action); FIRST EPSS (epss).