CVE-2021-21436 | BDVDB-2026-148713 Detail

OTRSOTRSCIsInCustomerFrontend

Description#

Agents are able to see and link Config Items without permissions, which are defined in General Catalog. This issue affects: OTRS AG OTRSCIsInCustomerFrontend 7.0.x version 7.0.14 and prior versions.

Impact#

Per CVSS v3.1: confidentiality impact low, integrity impact none, availability impact none. Attack vector: network.

Weaknesses#

CWE-264 Permissions, Privileges, and Access Controls

References#

https://otrs.com/release-notes/otrs-security-advisory-2021-04/

Exploit#

No public exploit known

History#

Version 12021-02-08Record published in the CVE List.
Version 22024-09-17Most recent update recorded in the CVE List.

Published

Published: 2021-02-08
Last modified: 2024-09-17

Vendor information

Vendor: OTRS
Product: OTRSCIsInCustomerFrontend

All OTRS vulnerabilities

Score

3.5 Low

EPSS

less than 1%, Very Low

Estimated chance of exploitation in the next 30 days. EPSS percentile: 55.9.

KEV

Not listed in the CISA Known Exploited Vulnerabilities catalog.

Impact

Not classified

Action

No specific action is recorded in the source data. Check the references for vendor guidance.

Affected Systems

Vulnerable
>= 7.0.x and <= 7.0.14
Fixed
Not stated

Scoring System

CVSS v4.0

Not available

CVSS v3.1

3.5 Low

CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N

Metric breakdown
Attack Vector	Network
Attack Complexity	Low
Privileges Required	Low
User Interaction	Required
Scope	Unchanged
Confidentiality	Low
Integrity	None
Availability	None

CVSS v3.0

Not available

CVSS v2

Not available

Source: CVE List v5 (record); CISA KEV (kev, action); FIRST EPSS (epss).