CVE-2020-1776 | BDVDB-2026-139243 Detail

OTRS((OTRS)) Community Edition

Description#

When an agent user is renamed or set to invalid the session belonging to the user is keept active. The session can not be used to access ticket data in the case the agent is invalid. This issue affects ((OTRS)) Community Edition: 6.0.28 and prior versions. OTRS: 7.0.18 and prior versions, 8.0.4. and prior versions.

Impact#

Per CVSS v3.1: confidentiality impact low, integrity impact none, availability impact none. Attack vector: network.

Weaknesses#

CWE-613 Insufficient Session Expiration

References#

Exploit#

No public exploit known

History#

Version 12020-07-20Record published in the CVE List.
Version 22024-09-17Most recent update recorded in the CVE List.

Published

Published: 2020-07-20
Last modified: 2024-09-17

Vendor information

Vendor: OTRS
Product: ((OTRS)) Community Edition

All OTRS vulnerabilities

Score

3.5 Low

EPSS

less than 1%, Very Low

Estimated chance of exploitation in the next 30 days. EPSS percentile: 60.5.

KEV

Not listed in the CISA Known Exploited Vulnerabilities catalog.

Impact

Not classified

Action

No specific action is recorded in the source data. Check the references for vendor guidance.

Affected Systems

Vulnerable
>= 6.0.x and <= 6.0.28
Fixed
Not stated

Scoring System

CVSS v4.0

Not available

CVSS v3.1

3.5 Low

CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N

Metric breakdown
Attack Vector	Network
Attack Complexity	Low
Privileges Required	Low
User Interaction	Required
Scope	Unchanged
Confidentiality	Low
Integrity	None
Availability	None

CVSS v3.0

Not available

CVSS v2

Not available

Source: CVE List v5 (record); CISA KEV (kev, action); FIRST EPSS (epss).