CVE-2020-1768 | BDVDB-2026-130429 Detail

OTRSOTRS

Description#

The external frontend system uses numerous background calls to the backend. Each background request is treated as user activity so the SessionMaxIdleTime will not be reached. This issue affects: OTRS 7.0.x version 7.0.14 and prior versions.

Impact#

Per CVSS v3.1: confidentiality impact low, integrity impact none, availability impact low. Attack vector: network.

Weaknesses#

CWE-613 Insufficient Session Expiration

References#

https://otrs.com/release-notes/otrs-security-advisory-2020-04/

Exploit#

No public exploit known

History#

Version 12020-02-07Record published in the CVE List.
Version 22024-09-16Most recent update recorded in the CVE List.

Published

Published: 2020-02-07
Last modified: 2024-09-16

Vendor information

Vendor: OTRS
Product: OTRS

All OTRS vulnerabilities

Score

5.4 Medium

EPSS

less than 1%, Very Low

Estimated chance of exploitation in the next 30 days. EPSS percentile: 56.9.

KEV

Not listed in the CISA Known Exploited Vulnerabilities catalog.

Impact

Not classified

Action

No specific action is recorded in the source data. Check the references for vendor guidance.

Affected Systems

Vulnerable
>= 7.0.x and <= 7.0.14
Fixed
Not stated

Scoring System

CVSS v4.0

Not available

CVSS v3.1

5.4 Medium

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:L

Metric breakdown
Attack Vector	Network
Attack Complexity	Low
Privileges Required	Low
User Interaction	None
Scope	Unchanged
Confidentiality	Low
Integrity	None
Availability	Low

CVSS v3.0

Not available

CVSS v2

Not available

Source: CVE List v5 (record); CISA KEV (kev, action); FIRST EPSS (epss).